Technology has always had a deep impact on the business world. Because of this dramatic impact, it is important to take into consideration how your business develops with the technologies it uses. An example of this can be seen when a business begins to use a new technology that effects its workflow.
Case in point, a new messaging service technology that is used to keep in touch with clients will allow a business to deal with its clients at a more efficient rate. Because of this increased efficiency, more work is fed into the business effecting its overall workflow. The business may or may not have planned for this increased workflow. But if not then the new technology could be effecting the business negatively.
This is why it is important to understand both the positive and negative consequences of using new business technologies. Being sure to adapt to any changes that may occur as a result.